The Art and Science of: Customer Success

By Madison Lee

Savo's Geek of the Week: Nicole Curutchet

Do you want to learn more about SAVO behind the scenes? If so, you’re in luck. We are pleased to introduce our second week of our series! This series is aimed at helping you get to know more about our employees and why what they do is such an integral part of the SAVO community.

This month’s exceptional employee is none other than Nicole Curutchet! Nicole has been a loyal SAVOite for just under 2 years now and she is excited to share her west coast journey with us!

Tell us a little about yourself and your role at SAVO.

My name is Nicole Curutchet and I am a California native, lived in the Bay Area just about my entire life.  I had a short jaunt in Boston for a year.  I was a Sales Executive for 22 years and made the transition into Customer Success just over 3 years ago.  My role at SAVO is helping sales organizations increase productivity and effectiveness.  I love watching my customers’ grow in enabling their sellers.  Makes me feel like a proud mom.

Explain what an average day at work is like for you.

Well, I cover the West Coast but because SAVO is located in Chicago, I start my day at 5am and typically don’t stop until 5pm.  I send a ton of emails starting at 5am to Chicago. I do this because my hopes are to have answers for my customers by the time they start their day here in California. I have customers located in the Central and East Coast time zones as well.  I have 2 customers I do calls with at 6am PST because they are located in India and the UK. The point is, my customers are working and I want to ensure I respond to them as quickly as I can.  I average about 4-6 appointments/calls a day.  Some calls are only 30 minutes and some could last 90 minutes.  The calls can be as simple as “hey, I need to pick your brain on the best way to”?   Another type of call is sharing with our customers all the new updates we are rolling out.  I travel onsite to the customers as well for more strategic type of meetings.  That provides me with the opportunities to work with not only the Sales Ops people but to work with other departments as well who are involved with enabling sellers.

What’s a fun project that you’ve worked on recently? What was your role in it?

The Customer Success (CS) team has recently started working on putting together Customer Use Cases for our internal sellers to reference to. It’s much easier to talk about how SAVO has enabled customers by providing real life customer challenges.  It’s more relatable to a potential customer.  It’s fun to watch some of the newer sellers we have internally relate to these stories.  You actually can see the “lightbulb go off” when we express the challenges. My CS is very collaborative. This is such a cliché, but there truly is no “I” in team with my crew. We enable each other every day.

What attracted you to work at SAVO?

Being a seller for 22 years, I experienced so many challenges as our customers do today.  I watched the videos and read the blogs that SAVO had posted about enabling sellers.  I totally got it.  I understood the pain since I was a seller myself and I was ALWAYS putting my own presentations together.  This is where I knew, I can TOTALLY relate and help customers be successful in enabling their sellers.

What do you like most about your job?

First off, I have an AMAZING boss!  I’m not saying this to win points.  He challenges me every single day.  My CS team I work on has over 100 years of experience in Customer Success.  This makes me want to step up my game every day.  My teammates are wicked smart when it comes to making customers successful.  I love picking their brains and being collaborative with them.

Is there a person in your career who really made a difference?

I’ve had one or two VP of Sales who always helped me be creative to bring in the deal.  Since I made the transition to Customer Success, my boss and my “friendtor”  who is a teammate have made such a difference in my career.  Again, they love to challenge me.  They force me to think strategically which is new to me.  It has taken my career to a whole different level and for that, I am so appreciative.

What is the nerdiest thing you do in your spare time?

Read, read, read!  Knowledge is power.  I’m constantly reading.

Is there a person in your career who really made a difference or a geeky story you’d like to share? We would love to hear in the comments below! Tune in next month to see which SAVOite will be featured next.



Nicole Curutchet is an accomplished customer advocate with over 20 years of building relationships across multiple technologies. Successfully managing relationships from C-level to end user customers servicing Fortune 500/1000, Start Up,Hardware/SAAS companies. Energetic and passionate when it comes to building quality, long-term relationships with her customers.

1 Comment

  1. Jen R on February 16, 2018 at 11:40 am

    You are a rock star!!!!!! Your clients are lucky to have you and our team is greater with you on it.

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